Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3 to 7 business days for domestic orders. International orders may take longer, depending on customs and shipping carrier delays. You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Creating an account with PUKAMI is easy! Simply follow these steps:
- Go to our website and click on the “Sign Up” or “My Account” link located at the top right of the page.
- Enter your email address and create a password.
- Fill in your personal information, such as your name and shipping address.
- Click “Create Account”, and you’re all set! You’ll be able to log in, track your orders, and save your shipping details for future purchases.
If you need to change your shipping address, please contact us immediately at contact@pukami.net. We’ll make every effort to update the address before your order ships. Once the order has been processed and shipped, we unfortunately cannot change the address.
You can track your order through the tracking number provided in your shipping confirmation email. Simply click on the tracking link to see real-time updates on your shipment. If you did not receive your tracking number or need further assistance, please contact us at contact@pukami.net.
No, PUKAMI does not store your credit card information. All transactions are securely processed through trusted third-party payment gateways. Your payment details are encrypted and not retained after the transaction is completed. For your security, we recommend that you double-check your payment details before finalizing any purchase.
Yes, sales tax will be applied to orders based on your location and the current applicable tax laws. The total amount of sales tax will be calculated at checkout, before you complete your purchase. If you are exempt from sales tax, please contact us with the necessary documentation, and we will apply the exemption to your order.
We offer international shipping to a wide range of countries. During the checkout process, you will be prompted to enter your shipping address. If we are unable to ship to your country, it will be clearly stated before you proceed with your purchase. If you have any questions about shipping to a specific location, please contact us at contact@pukami.net.
In most cases, we will ship your items together in one package. However, if you’ve ordered multiple items and some are available for immediate shipment while others are on backorder, we may ship them separately. You will receive tracking information for each package once they are shipped. If you have any concerns or questions about the shipping process, please don’t hesitate to contact us.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy for most items. To be eligible for a return, the product must be in unused, original condition with all packaging, accessories, and tags included. You can initiate a return by contacting us at contact@pukami.net with your order number. Once your return is approved, we’ll provide you with return instructions.
For more detailed information, please visit our Returns & Refunds Policy page.
We apologize for any mix-up! If you’ve received the wrong item, please contact our customer support team immediately at contact@pukami.net. Please provide your order number and a description of the issue, including photos if possible. We’ll arrange for a return and send you the correct item as soon as possible at no additional cost.
We’re sorry to hear that your order arrived damaged. Please email us at contact@pukami.net within 48 hours of receiving the damaged item. Include photos of the damage and your order number, and we’ll work to resolve the issue by sending you a replacement or issuing a refund, depending on your preference.
Once your return request is approved, we will provide you with the return address and further instructions on how to send your item back to us. Please ensure that your item is securely packed to prevent further damage during transit. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., defective or incorrect items).
Our customer support team is available to assist you with any questions or concerns. You can reach us by email at contact@pukami.net, or you can visit our Contact Us page for more details. We aim to respond to all inquiries within 1-2 business days.
If you’ve entered the wrong shipping address, please contact us as soon as possible at contact@pukami.net. If your order has not yet been processed or shipped, we can update your address. Once the order has shipped, unfortunately, we are unable to make changes. In that case, you may need to contact the shipping carrier directly for assistance.
We process orders quickly, so once your order is submitted, it’s often difficult to make changes or cancel it. However, if you need to make a change or cancel your order, please email us as soon as possible at contact@pukami.net, and we will do our best to accommodate your request before it ships.
Currently, we do not offer pre-orders for out-of-stock items. However, we regularly restock our products, so please sign up for our newsletter or follow us on social media to be notified when items become available again. If you are looking for a specific item, feel free to reach out to us at contact@pukami.net, and we’ll let you know when it’s back in stock.