At PUKAMI, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes purchases may not work out as expected, and we are here to help make the return or refund process as smooth as possible.
1. Returns
If you’re not completely satisfied with your purchase, you can return it within 30 days from the date of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition, with all tags, packaging, and accessories included.
- The item must not be damaged, altered, or used in any way.
- Proof of purchase (order number, receipt, etc.) must be provided.
2. Refunds
Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.
- If your refund is approved, we will notify you by email.
- Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective or incorrect items).
3. Exchanges
If you would like to exchange an item for a different product or size, please follow the same process as a return. Once the returned item is received, we will send out your exchange item. You will be responsible for any additional shipping costs.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@pukami.net. We will arrange for a return and replacement or refund at no additional cost to you. Please provide photographic evidence of the damage or defect for verification.
5. How to Initiate a Return or Exchange
To initiate a return, exchange, or report a damaged item, please follow these steps:
- Email us at contact@pukami.net with your order number and the reason for the return or exchange.
- Our customer support team will provide you with detailed instructions on how to return the item.
- Ensure the item is securely packaged and shipped back to us within 30 days of receiving the order.
6. Non-Returnable Items
Please note that some items may not be eligible for return, including but not limited to:
- Items marked as final sale or clearance.
- Custom-made or personalized products.
If you are unsure whether an item is returnable, feel free to reach out to us at contact@pukami.net for clarification.
7. Contact Us
If you have any questions or need assistance with your return or refund, our customer service team is here to help! You can reach us at:
Email: contact@pukami.net
Business Hours: Monday to Friday, 9 AM – 5 PM (EST)
We are here to ensure you have a smooth and positive shopping experience with PUKAMI. Thank you for choosing us!